Customer Journey Map Example: Home Renovation Planning App

This is an example of a customer journey map for a home renovation app. This map describes the user's entire experience process when using the home decoration planning application for decoration planning and design, including the user's behavior, needs, emotions and experiences at various stages such as planning, design, material selection, communication, budgeting and implementation. By analyzing users' experience in using home decoration planning applications, we can better understand their decoration needs, preferences and budget constraints, which can help optimize the application's functions and services. By providing a good decoration planning experience and personalized services, users' trust and loyalty in the application can be improved, users' reuse and recommendation can also be promoted.