Customer Journey Map Example: Online Learning Platform Usage

The Online Learning Platform Customer Journey Map describes the entire experience of students using the online learning platform, including students' behaviors, needs, and emotions at various stages such as browsing courses, selecting courses, studying courses, participating in discussions, completing assignments, and evaluating grades. and experience. By analyzing students' experience in using online learning platforms, we can better understand their learning goals, learning styles and learning needs, which can help optimize the course settings and service content of the learning platform. Based on the analysis results of the student journey map, the interface design, course content and learning tools of the learning platform can be improved in a targeted manner to improve students' learning experience and satisfaction.